What is this privacy policy for?
LD Property Management is fully committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.
The purpose of this privacy policy is to give you a clear explanation about how LD Property Management use personal and behavioural information we collect from you when you use our website www.ldproperty.co.uk.
It is important for you to read this policy in full to understand what information we hold about you, how we may use it and how you can access, update and delete your personal information. By accessing and using our website, you are agreeing, or have agreed to, be bound by the Website Terms and Privacy Policy, and you consent to LD Property Management holding, processing and transferring any personal information that you provide LD Property Management, as set out in this Privacy Policy.
If you don’t have time to read the whole policy now, here are the main reasons we collect different types of information about our users:
- To help us monitor and improve our website
- To provide you with a more personalised experience, such as making property suggestions that are relevant to your search criteria
- Keep the website secure and prevent fraud
Should I read any other information or terms?
Whenever you use our website, information may be collected through the use of cookies, so you should read our Cookie Policy (COOKIES) for more information about this.
If you’re interested in the legal recommendations, we recommend visiting the Information Commissioner’s Office website (http://www.ico.org.uk). The ICO regulates data protection and e-privacy in the UK so there is lots of useful guidance about this on their website.
What are LD Property Management’s privacy principles?
LD Property Management’s privacy principles, in respect of how it collects, uses and manages your personal information, are summarised as follows:
When we ask for data it’s to help us talk to you.
Asking for your name means we know how to talk to you. Knowing your address helps us to allocate the most appropriate member of our team to help you with your property needs and your contact details enables us to contact you regarding our services.
We are clear on what data we hold and what we do with it.
In collecting and using your personal information, we will be clear about what we are doing and make sure that you understand the way in which we are using it. Also, we won’t sell your information to anyone.
You control the data we hold on you
If requested, we will delete your personal information securely and swiftly and some of the information we hold on your activity on our website will be anonymised, so we won’t know it’s yours.
We have in place appropriate security measures to protect your information from unauthorised access and will only work with third parties necessary to the completion of any services you requested from us.
Compliance with laws and your rights
There are various laws and regulations which apply to data protection and data privacy including the General Data Protection Regulation (GDPR) 2016, further detailed information on these specific rights can be found at the website of the UK Information Commissioner under www.ico.org.uk. Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be updated or amended from time to time).
At LD Property Management, we make sure we stick to these data protection and e-privacy laws. As mentioned above, information about the laws, and your rights, can be found on the ICO’s website www.ico.org.uk.
You have the right to ask us not to process your personal information for marketing purposes. This can be done by checking or unchecking relevant boxes on our web forms, unsubscribing via any marketing emails we send, or contacting us to request the cessation of data processing or removal of your details at fareham@ldproperty.co.uk.
If you are not satisfied with the way in which your information is/has been handled, then you have the right to lodge a complaint to the Information Commissioner’s Office www.ico.org.uk.
What information will LD Property Management collect about me?
LD Property Management may collect and hold the following information about you:
- Information you provide to us such as when you complete a website enquiry form or register interest in one of our properties and/or email notifications. We currently ask for your first and surname, your email address and telephone number. We ask you for this information, so that we can contact you to discuss our services. We will always be clear about how this information will be used.
- Information we collect using cookies or similar technologies stored on your device are about how you use Digital Channels. Cookies are very useful and do lots of different jobs which help to make your experience on our website as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improve your user experience. We provide much more information about how we use cookies and other similar technologies in our Cookies Policy.
- Any information that you choose to send to us.
Information from our web servers’ logs, such as IP addresses
This is used by us to analyse activity on all our website. For example, this helps us to look at the number of visits to specific pages to evaluate if we have sufficient infrastructure to support and maintain a great experience for our visitors. We may also collect, store and use the following kinds of information: Information about your computer, your visits to and use of this website (including but not limiting to your IP address, browser type and version, operating system, referral source, length of visit, page views).
Information from social networking sites (such as LinkedIn, Facebook and Twitter)
We collect information from social media activity, including likes, shares and tweets on our website and about our content on social networking sites.
Transfers of information outside the European Economic Area
Your use of our website may result in the transfer of personal information provided by you across national boundaries. By visiting our website and communicating with LD Property Management electronically, you consent to the transfer of your Personal Information outside the European Economic Area but in line with the guidelines of GDPR i.e. to countries that are approved under GDPR for these transfers.
Personal information of others
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.
How will we use this information?
LD Property Management will only hold and process your data in line with our legal obligations and legitimate interest. We use the information we collect about you in the following ways:
- To help us to monitor, analyse and improve our website. This information helps us to understand which content and services are most interesting, helpful to our users and if they are shared via social networks. The information also helps us to identify when errors occur within our website and test different versions of a page or feature to see which one works best. All of which helps us improve our website for our users.
- To inform the way we commission future content. We will use aggregated and anonymous user data to help our website developers to understand what type of content our users like so that they can make more in the future.
- To market services to you. We will send you information about our Services or other marketing activities but only where you have agreed to receive these from us and for the purposes stated at the collection point. We will email you or send you other marketing communications relating to LD Property Management services which we think may be of interest to you, by post or, by email or similar technology such as online display advertising. You can inform us at any time if you no longer require marketing communications.
I am a user aged 16 or under
Please note that you need to be 16 or over to register on our website. If you are aged 16 or under, please speak to your parent/guardian to get their permission before you provide any personal information to LD Property Management because without this consent, you are not allowed to provide us with personal information. We may also ask for your parent/guardian’s contact details so that we can check they are happy for you to use our website.
Does the LD Property Management privacy policy apply to third party websites or social networking sites?
This policy only applies to our use of your information via the LD Property Management website. Therefore, it does not apply to third party websites to which LD Property Management might provide links on which LD Property Management content is embedded. LD Property Management is not responsible for the privacy practice or content of such websites.
Equally, it is important to note that when you access the LD Property Management website via a social networking site, such as LinkedIn, Facebook or Twitter, that site may also collect and use your information. So, we would advise you to check the privacy policies for those social networking sites and applications to see how your information is being used.
See more about third party cookies in our Cookies Policy.
How can I manage cookies?
We provide more information about cookies and similar technologies used on our website in our Cookies Policy. This also tells you how to control and manage cookies in your browser and how to opt-out of certain types of cookies.
What about spam?
Marketing emails you have signed up to will also tell you how you can unsubscribe should you decide that you no longer wish to receive them.
Please note that active clients may receive important information about LD Property Management services that they have requested from us (such as changes to the Services themselves or other service administration matters). As an active user this is not spam.
Will LD Property Management share my information with anyone else?
LD Property Management will only hold and process your data in line with our legal obligations and legitimate interests. LD Property Management commits to keeping your personal information confidential and safe.
Other than is required by law or as set out in this Privacy Policy, LD property Management will not disclose, rent or sell the Personal Information to any third party that is not required to fulfil the services requested, without your permission. We may disclose your personal information to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling. Employees, contractors and agents of LD Property Management may be given access to any personal information which LD Property Management collect but their use shall be limited to performance of their duties in relation to the services provided LD Property Management. We contractually require these service providers to safeguard the privacy and security of personal information they process on our behalf in line with GDPR and authorise them to use, disclose and store the information only as necessary to perform services on our behalf or comply with legal requirements.
LD Property Management will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Information.
Those who have access to your personal information are required to keep that information confidential and are not permitted to use it for any purpose other than that to the services and products offered by LD Property Management. Once we have received your information, we will use strict procedures and security features to protect data and prevent unauthorised access.
How long does LD Property Management keep my personal information?
We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected, and in line with the statutory data retention period set by HMRC. Beyond data we are obliged to hold by legal obligation/statute i.e. tenancy and contractual information you have the option to have your data deleted by emailing us on fareham@ldproperty.co.uk.
LD Property Management will remove the personal information when requested by you.
When using our website anonymised data will be collected to help you navigate the website, we won’t be able to recognise that data as yours or contact you from the data collated. Please note if you don’t want to continue to receive relevant targeted advertising from us, we recommend that you delete any cookies set on your device. If you want more information on how to manage your cookies, our Cookies Policy can help.
Data Controller
LD Property Management will be known as the ‘Controller’ of the personal data you provide us.
LD Property Management – Fareham: Data Controller is John Noonan and can be contacted on:
fareham@ldproperty.co.uk
How can I access and update my personal information?
LD Property Management recognises the rights of all our clients under the EU GDPR, further detailed information on these specific rights can be found at the website of the UK Information Commissioners Office under www.ico.org.uk.
Contact us and we will be able to update your records on our data management systems – please let us know if the personal information which we hold about you needs to be corrected or updated.
Access to your information
LD Property Management recognises the rights of all our clients under the EU GDPR, further detailed information on these specific rights can be found at the website of the UK Information Commissioners Office under www.ico.org.uk.
If you would like to know what personal information LD Property Management holds about you, you may make a request to LD property Management for copies of this information. You should be aware that we will need to see proof of identity before processing any such request (known as a ‘subject access request’). If requested, LD Property Management will use all reasonable efforts to supply, correct or delete information about you on file.
All subject access requests should be made in writing and address to:
LD Property Management – Fareham: John Noonan, Director, LD Property Management,
Milton House, 7 High Street, Fareham, Hampshire, PO16 7AN.
Changes to this policy
Our privacy policy may change, update or be altered from time to time. Any changes we may make to our privacy policy in the future will be posted on this page. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.
How do I contact LD Property Management if I have a question about privacy issues?
If you have any questions or concerns about privacy issues, you can contact the relevant Data Controller at:
LD Property Management – Fareham: Data Controller is John Noonan and can be contacted on: fareham@ldproperty.co.uk
Alternatively send your enquiry to:
LD Property Management – Fareham: John Noonan, Director, LD Property Management,
Milton House, 7 High Street, Fareham, Hampshire, PO16 7AN.
Holding Deposit (per tenancy)
One weeks rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right- to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant's Request)
£50 (inc VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request)
£50 (inc VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant's Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Tenant Protection
LD Property Management is a member of Propertymark in our Fareham branch and Safeagent in the Salisbury branch, which is a Client Money Protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details on the agent's website or by contacting the agent directly.